1. Information We Collect

We collect information to provide and improve our services. The types of information we may collect include:

• Personal Information: Name, email address, phone number, billing details, and other contact information you provide when signing up, requesting a free trial, or contacting us.
• Business Information: Company name, website URL, and related data necessary for delivering services like SEO, social media marketing, or website development.
• Usage Data: Information about how you interact with our services, such as IP address, browser type, device information, pages visited, and time spent on our website.
• Third-Party Data: Data shared through integrations with Google services (e.g., Google Analytics, Google Ads) or social media platforms for marketing purposes.
• AI Interaction Data: Conversations or inputs provided to our AI Chatbots and AI Voice Agents, which may include customer inquiries or task-related information.

2. How We Collect Information

We collect information in the following ways:

• Directly from You: When you sign up for a free trial, subscribe to a service, or contact us via email, phone, or our website’s contact forms.
• Automatically: Through cookies, web beacons, and analytics tools when you visit our website or use our services. Cookies help us understand user behavior and improve functionality.
• From Third Parties: When we integrate with third-party tools like Google Analytics or social media platforms to provide SEO and marketing services.

3. How We Use Your Information

We use your information to:

• Deliver and manage our services, such as setting up custom email domains, developing websites, or optimizing SEO.
• Process payments and manage subscriptions.
• Provide customer support and respond to inquiries.
• Improve our services by analyzing usage data and AI interactions.
• Send you updates, promotional emails, or newsletters (you can opt out at any time).
• Comply with legal obligations under New Zealand law.

4. How We Share Your Information

We do not sell your personal information. We may share your data in the following circumstances:

• With Service Providers: We work with trusted third-party providers (e.g., hosting services, payment processors, Google services) to deliver our services. These providers are contractually obligated to protect your data.
• For Legal Reasons: If required by law, we may disclose your information to comply with legal obligations, court orders, or to protect the rights and safety of Aotex and its users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with notice provided to you.

5. Data Security

We take the security of your data seriously and implement industry-standard measures to protect it, including:

• Encryption of sensitive data (e.g., payment information) during transmission and storage.
• Regular security audits and updates to our systems.
• Access controls to ensure only authorized personnel can access your data.Despite these measures, no system is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and safeguard your account details.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

• Account data is retained while your subscription is active and for up to 12 months after cancellation to comply with tax and accounting laws.
• Usage data and AI interaction data may be retained for up to 24 months for analytics purposes, after which it is anonymized or deleted.

7. Your Rights

Under New Zealand’s Privacy Act 2020, you have the following rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request corrections to inaccurate or incomplete data.
• Deletion: You can request the deletion of your data, subject to legal retention requirements.
• Opt-Out: You can opt out of marketing communications at any time by clicking the "unsubscribe" link in emails or contacting us.To exercise these rights, email us at privacy@aotex.co.nz. We will respond within 20 working days, as required by law.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze website performance. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our services.

9. International Data Transfers

Aotex is based in New Zealand, but we may use third-party providers (e.g., Google Cloud, Amazon Web Services) that store data outside of New Zealand. When this occurs, we ensure these providers comply with privacy standards equivalent to those in New Zealand, such as through contractual agreements.

10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our website. The updated policy will take effect upon posting, with the "Last Updated" date at the top.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: support@aotex.co.nz
• Phone: +64 21 21408 34
• Address: Aotex Ltd, Meadowbank Auckland 1072, New Zealand

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